FAQ

What payments methods do you support?

Currently debit cards, credit cards, and ACH bank transfers are enabled on Supercharge. If you’re based in the US, it is suggested you use the ACH bank transfer method. If you’re based outside the US, it is suggested you use debit/credit cards.

Depending on your payment method, your bank may issue other fees on their end. We recommend using a bank transfer or a debit card instead of a credit card, as credit card issuers may issue a Cash Advance fee.

Why do you require KYC?

Our banking partners legally require KYC for all onramp/banking activities. KYC helps protect against fraud and suspicious activities. Additionally, this allows Supercharge to raise limits for all users, in tandem, as opposed to other service providers without KYC and lower limits.

What are your fees?

Fees depend on payment method (e.g., credit card fees are higher than ACH fees). Fees are displayed clearly at the time of purchase, so you can make an informed decision about the optimal payment method.

Depending on your payment method, your bank may issue other fees on their end. We recommend using a bank transfer or a debit card instead of a credit card, as credit card issuers may issue a Cash Advance fee.

How long does KYC take?

<5 minutes

If the information you've provided is accurate and the documents provided are clear and readable, our automatic KYC process should take less than five minutes.

If the KYC process is not successful, we will manually review the information within 24-48 hours and get back to you.

I want to add Supercharge to my product, how do I get access to Supercharge?

Start with the Intro guide to integrate our sandbox.

When you're ready to go to production, reach out to hello@supercharge.finance with information on your company / protocol / product and we'll give you an api key you can use.